You can feel the momentum of a positive change in the automotive industry’s heartbeats. The industry is undergoing a period of rapid transformation driven by technological advancements, changing consumer preferences, and increasing regulatory pressures. At the heart of this evolution are visionary leaders who are redefining the way businesses operate and succeed.
Abhishek Chander Gupta and Hardeep Singh, two of India’s most influential learning and development (L&D) consultants, are playing a pivotal role in shaping the future of the automotive industry. Their expertise in talent development and organizational learning is helping automotive companies navigate the complexities of the modern business landscape.
At the core of the company is Abhishek and Hardeep’s vision: “Help our clients deliver world-class customer experience through the transformation of their people and processes.”
Their service offerings drive the customer experience for their clients at the point of Sale or Service, through the people who work in their network following the processes that NOVO helps define and implement.
Furthermore, by fostering a culture of continuous learning and innovation, these L&D consultants are empowering automotive professionals to adapt to the industry’s changing demands. They are helping companies develop the skills and competencies needed to succeed in a rapidly evolving market.
From Fast Track to Frontrunner: A Tale of Triumph
In a trailblazing journey, Abhishek and Hardeep began their careers in the automotive industry, where they first crossed paths while working at a prominent automotive consulting and training firm in the country. United by their shared passion for both the automotive sector and L&D, they decided to leverage their combined expertise. In 2013, this shared vision led them to establish NOVO Management Consulting Pvt Ltd, embarking on a journey to transform and innovate within the L&D landscape.
NOVO Consulting’s emergence as one of India’s top L&D consultancy is an enchanting tale. A robust guiding philosophy drives its tremendous success. Abhishek shares it: “Our vision is to be the preferred business transformation partner for clients worldwide, empowering their people to deliver world-class customer experiences.”
“We believe the best way to achieve this is by fostering an inclusive community comprised of individuals from diverse backgrounds, where all contributions are valued, and every employee has the opportunity to reach their fullest professional potential,” adds Hardeep.
That is why their client-first attitude, where they prioritize their clients’ interests above their own, combined with a long-term perspective that guides the relationships both internally and externally, has been pivotal in building deep, lasting partnerships. “This approach has translated into ongoing engagements with the majority of our clients,” insists Abhishek.
Internally, they are driven by passion and innovation and a commitment to making a meaningful impact with every engagement they undertake. Over the past decade, NOVO Consulting has grown to become one of the largest and fastest-growing automotive consulting and training companies in India, actively engaging with most OEMs in the country.
Leading India’s L&D Revolution
NOVO Consulting has established itself as a thought leader in the automotive consulting and training sector. It has a remarkable track record of conducting trainings for, on an average, one out of every two car launches in India. “Since our inception,” says Abhishek, “We have successfully managed over 200 launches, making us specialists in delivering launch training to thousands of individuals within our clients’ networks in the shortest possible time.”
The processes followed by its clients’ networks are crucial in providing a world-class customer experience, and NOVO is recognized as an unparalleled expert in the creation and implementation of these processes.
As the learning and development landscape evolves, technology plays a pivotal role. NOVO has been at the forefront of technological advancements with their proprietary Learning Management System, custom app development capabilities, and offerings in augmented and virtual reality.
Hardeep states, “Our ability to quickly turn around projects has been an integral part of our working culture.” These innovations and USPs position NOVO as a vibrant and dynamic company, continually adapting to meet its clients’ needs and setting new industry standards.
A Leadership of Love and Passion
Furthermore, the compassionate leadership of Abhishek and Hardeep is recognized as the core factor behind team NOVO’s achievements. As Abhishek says, “We embrace the philosophy of ‘Do what you love and love what you do.” This passion for making a difference is the driving force behind their success. “We believe that enjoying one’s work and inspiring others through a commitment to excellence are foundational elements of our work culture,” says Hardeep.
In short, their approach to leadership and team building is centred on allowing individuals to learn and perform at their own pace and in their own style while maintaining a high level of client accountability. This flexibility has enabled them to attract a diverse group of talented young professionals who share a unified vision.
“The strength of our team and our ability to differentiate ourselves in the market are directly attributed to our people,” says Abhishek. At the same time, Hardeep joins him, “They are our greatest asset and the key to our continued success and innovation.”
Always a Client-First Approach
The essence of future L&D and HR consulting lies in innovation, disruptions, and enhancing the end-user experience. Believing in this mantra, at NOVO, innovation is at the heart of all their client engagements. They adopt a customer-first approach, consistently generating new ideas and interventions tailored to meet specific needs. “Our commitment to doing things differently is evident in our use of the latest technologies to develop cost-effective and scalable solutions,” says Abhishek. By leveraging these advancements, they ensure their solutions are both efficient and aligned with their clients’ goals, thereby striking a balance between operational efficiency and customer satisfaction.
NOVOs Consulting goes beyond sales into a full-fledged after-sales service spectrum, including consulting, coaching, non-technical/soft skills and technical training, certification, content development, and eLearning.
Techno-Powered Transition
Abhishek furthers that digitalization and technological advancements are crucial aspects and key drivers of efficiency and engagement in the L&D ecosystem. At NOVO, they are committed to leading the way in adopting the latest technological advancements. Their suite of innovations includes a state-of-the-art Learning Management System, custom applications, user communities, and the integration of Augmented and Virtual Reality.
By exploring and implementing these cutting-edge technologies, NOVO is dedicated to providing its clients with state-of-the-art solutions that not only enhance their learning and development initiatives but also contribute to a technovative future in the industry.
“NOVO Team: The Heart of Our Victory”
Abhishek and Hardeep further say that at NOVO, they firmly believe that people are the cornerstone of achieving excellence in business, innovation, and growth. “We recognize that organizations with the right talent gain a sustainable competitive advantage.”
To foster this, they ensure their employees have access to the right knowledge, tools, and processes, empowering them to excel and deliver outstanding results.
In essence, NOVO is dedicated to supporting its own and its clients’ teams, enabling them to create exceptional customer experiences at the point of sale. By prioritizing the growth, skill development, and empowerment of their employees, Abhishek and Hardeep lay the foundation for continued success and excellence in all their customer engagements.
The Success Testament
The result of all these things is NOVO’s client success ratio. Sharing an example, Abhishek reveals that in 2019, a visionary Global OEM recognized the immense potential of the Indian market and made a bold move to enter the landscape.
They sought a partner who could navigate the complexities of the Indian automotive industry and help them create a competitive advantage through the people who work in their network.
“They chose us,” he shares.
NOVO, the company renowned for its strategic acumen and network development capabilities, proved that the Global OEM’s choice was perfect. Led by Abhishek and Hardeep, team NOVO played a pivotal role in chalking out the learning strategy and implemented it in record time.
Hardeep shares, “Our expertise in network capability development proved invaluable.” Over the next five years, NOVO supported the Global OEM in launching over eight successful models of its premium cars, solidifying its position in the competitive Indian market.
Beyond product launches, NOVO created comprehensive processes to streamline the OEM’s network operations. An innovative Learning Management System (LMS) was developed to upskill and engage the network partners, ensuring they were equipped to deliver exceptional customer service.
When the COVID-19 pandemic struck, like every business, this Global OEM faced unprecedented challenges. However, their partnership with NOVO proved to be a strategic advantage. FADA recognized the global OEM brand as the best at engaging its network during these difficult times.
Today, the Global OEM stands as one of the top-five automobile brands in the Indian market, a testament to the successful collaboration with NOVO. The successful automobile brand’s rapid growth and market penetration with its network being one of its key enablers is a direct result of NOVO’s strategic guidance, network development, and unwavering support.
Empowering Individuals, Igniting Innovation
Businesses are a way for the Indian industry to pace up its economic potential and capacity. In their advice to other budding entrepreneurs who aspire to venture into the L&D space, Abhishek and Hardeep say, “Entrepreneurship is a powerful concept that can truly unlock the potential within individuals and teams. Our advice for aspiring entrepreneurs entering the L&D space—or any field—is to seek opportunities that offer scalability and long-term growth.” In L&D, which is inherently people-centric, having a strong founding team is crucial for success.
The Indian government’s focus on skill development presents significant opportunities to make a meaningful impact while building a successful business. Embrace these opportunities and aim to create solutions that not only address current needs but also have the potential to grow and evolve over time.
Turbocharging the Tomorrow
As they look towards 2024, both the founding partner’s vision for NOVO includes scaling its operations and expanding into new geographies. This natural progression will allow the company to reach a broader audience and amplify its impact.
“Simultaneously, we are committed to staying at the forefront of technological advancements,” says Hardeep. “We will continue to explore and integrate the latest innovations, bringing cutting-edge solutions directly to our clients.”
“This dual focus on growth and technological excellence will enable us to make a significant and lasting impact on India’s L&D landscape,” concludes Abhishek.
For more information, please reach out to info@novo-consulting.in or contact at +91-8527676847 or visit the following links:
